Schenectady has multiple water providers: Schenectady Water Department and Niskayuna Water Department. This page provides information about Schenectady Water Department.

The City of Schenectady Water Department provides water for about 61,821 residents living in the area of Schenectady, New York. Established in 1765, the City of Schenectady Water Department is currently obtaining its supply from a ground water source, a series of twelve drilled wells in the Town of Rotterdam, which pump water from the Great Flats Aquifer.

Schenectady Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Schenectady Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Schenectady Water Department website.

Contact Schenectady Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
105 Jay Street City Hall
Schenectady, New York 12305

518-382-5023
No email provided. Please visit the contact form. https://www.cityofschenectady.com/FormCenter/Mayors-16/Department-Contact-Form-62

Emergency (24 hours - broken water main or pipeline, etc.)
518-382-5023

Pay Your Schenectady Water Department Bill

Already have an account?

If you already have an account, you just need to login to the Schenectady Water Department site. Schenectady Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Schenectady Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Schenectady Water Service

Starting Your Service

When you move to a new home in Schenectady, you'll most likely already have running water, but you'll still need to set up water service with the Schenectady Water Department. Luckily, Schenectady has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Schenectady, you'll need to stop your water service with the Schenectady Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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