Austin has multiple water providers: Austin Water, Travis County Water Control and Improvement District 17 - Wcid 17, Wells Branch MUD 1, Sonterra Mud, Northtown Mud, North Austin Mud 1, Aqua Texas - Pine Trails Utility, Williamson County Wsid 3, Aqua Texas - Ingram Water Supply, Williamson Travis County Mud 1, Fern Bluff Mud, and Travis County Wcid 18, view all. This page provides information about Travis County Wcid 18.
Travis County Water Control & Improvement District No. 18 supplies water to about 5,346 residents of Austin, Texas. Water sources include rivers, lakes, streams, ponds, reservoirs, springs, and wells. Travis County WCID 18 collects water from Lake Austin, a surface water source, and the water undergoes a conventional treatment process to improve its quality. Chloramine is added for disinfection. The District's water has a hardness of 186 parts per million on average.
Austin Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Travis County Wcid 18 to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Travis County Wcid 18 website.
Contact Travis County Wcid 18 Customer Service
Have a Question, Issue or Comment?
Main Customer Service
Physical Address:
1502 San Juan Dr
Austin, Texas 78733-1905
phone
None
Emergency (24 hours - broken water main or pipeline, etc.)
512-263-2707
Pay Your Travis County Wcid 18 Bill
Already have an account?
If you already have an account, you just need to login to the Travis County Wcid 18 site. Travis County Wcid 18 accepts credit cards, debit, and direct deposit. Click here to login.
How to Start Austin Water Service
Starting Your Service
When you move to a new home in Austin, you'll most likely already have running water, but you'll still need to set up water service with the Travis County Wcid 18. Luckily, Austin has made it pretty simple with the following online form. Starting service generally takes just two business days.
Click here to fill out a Start Service Form.
Stopping Your Service
When you move out of a home in Austin, you'll need to stop your water service with the Travis County Wcid 18, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.
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