Tyler City Water Utilities
The Tyler City Water Utilities, under the City Public Works Department provides water for about 110,525 residents living in the Tyler area. Established in 1846, the Tyler City Water Utilities draws raw supply from two surface water sources: (1) Lake Tyler and Lake Tyler East (pumped to Golden Road Water Treatment Plant) and (2) Lake Palestine (pumped to Lake Palestine Water Treatment Plant). The Tyler City water distribution system is also supplemented by eleven deep wells tapping the Carrizo-Wilcox aquifer.
Tyler Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Tyler City Water Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Tyler main water system here:
Contact Tyler City Water Utilities Customer Service
Have a Question, Issue or Comment?
Main Customer Service
903-531-1230 (Mon–Fri, 7:00 AM–5:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Tyler City Water Bill
Already have an account?
If you already have an account, you just need to login to the Tyler City Water site. Tyler City Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Tyler City Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Tyler, you'll most likely already have running water, but you'll still need to set up water service with the Tyler City Water. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Tyler, you'll need to stop your water service with the Tyler City Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.