Syracuse has multiple water providers: OCWA (Onondaga County Water Authority) and Syracuse Water Department. This page provides information about OCWA (Onondaga County Water Authority).

The OCWA (Onondaga County Water Authority) - Central New York’s Water Authority, provides water for about 300,000 residents living in the Syracuse area. Established in 1951, the OCWA, Central New York's Water Authority collects raw surface water from an intake off the shore of Lake Ontario in Oswego, and from Otisco Lake in southwestern Onondaga County.

Syracuse City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Central New York's Water Authority to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

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WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about OCWA (Onondaga County Water Authority)? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, OCWA (Onondaga County Water Authority) received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Syracuse has multiple water providers: OCWA (Onondaga County Water Authority) and Syracuse Water Department. This page provides water quality information for OCWA (Onondaga County Water Authority).

B-

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Syracuse has multiple water providers: OCWA (Onondaga County Water Authority) and Syracuse Water Department. This page provides water quality information for OCWA (Onondaga County Water Authority).

Contact Central New York's Water Authority Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Onondaga County Water Authority
PO Box 4949
Syracuse, New York 13221

315-455-7061
No email provided. Please visit the contact form. https://www.ocwa.org/contact/email-us/

Emergency (24 hours - broken water main or pipeline, etc.)
315-475-7601

Pay Your OCWA (Onondaga County Water Authority) Bill

Already have an account?

If you already have an account, you just need to login to the OCWA (Onondaga County Water Authority) site. OCWA (Onondaga County Water Authority) accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the OCWA (Onondaga County Water Authority) website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Syracuse Water Service

Starting Your Service

When you move to a new home in Syracuse City, you'll most likely already have running water, but you'll still need to set up water service with the OCWA (Onondaga County Water Authority). Luckily, Syracuse has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Syracuse City, you'll need to stop your water service with the OCWA (Onondaga County Water Authority), so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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