Syracuse City Water
The Syracuse Water Department (SWD) provides water for about 192,000 residents living in the Syracuse area. Established in 1847, the primary water supply for the Syracuse Water Department is a surface water source, the Skaneateles Lake, one of the Finger Lakes located approximately 20 miles southwest of the city. In addition to Skaneateles Lake water, the City occasionally supplements its supply with Lake Ontario water supplied by the Metropolitan Water Board (MWB), an Onondaga County agency, when the need arises.
Syracuse City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Syracuse City Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Syracuse City main water system here:
Contact Syracuse City Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
315-448-8340 (Mon–Fri, 8:00 AM–4:30 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Syracuse Water Department Bill
Already have an account?
If you already have an account, you just need to login to the Syracuse Water Department site. Syracuse Water Department accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Syracuse Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Syracuse City Water Service
Starting Your Service
When you move to a new home in Syracuse City, you'll most likely already have running water, but you'll still need to set up water service with the Syracuse Water Department. Luckily, Syracuse City has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Syracuse City, you'll need to stop your water service with the Syracuse Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.