Central New York's Water Authority
The OCWA (Onondaga County Water Authority) - Central New York’s Water Authority, provides water for about 300,000 residents living in the Syracuse area. Established in 1951, the OCWA, Central New York's Water Authority collects raw surface water from an intake off the shore of Lake Ontario in Oswego, and from Otisco Lake in southwestern Onondaga County.
Syracuse City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Central New York's Water Authority to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Syracuse City main water system here:
Contact Central New York's Water Authority Customer Service
Have a Question, Issue or Comment?
Main Customer Service
315-455-7061 (Mon–Fri, 8:00 AM–4:30 PM)
No email provided. Please visit the contact form. https://www.ocwa.org/contact/email-us/
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your OCWA (Onondaga County Water Authority) Bill
Already have an account?
If you already have an account, you just need to login to the OCWA (Onondaga County Water Authority) site. OCWA (Onondaga County Water Authority) accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the OCWA (Onondaga County Water Authority) website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Syracuse City, you'll most likely already have running water, but you'll still need to set up water service with the OCWA (Onondaga County Water Authority). Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Syracuse City, you'll need to stop your water service with the OCWA (Onondaga County Water Authority), so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.