Florence has multiple water providers: Boone County Water and Florence Water Department. This page provides information about Florence Water Department.

The City of Florence Water, under the City Public Services Department, provides water for about 29,351 residents living in the Florence area, Kentucky. Established in 1830, the City of Florence Water currently obtains its supply via purchase from the Boone-Florence Water Commission. The Boone-Florence Water Commission, in turn, receives its water from Greater Cincinnati Water Works (GCWW), which draws surface water from the Ohio River.

Florence Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Florence Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Florence Water Department? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Florence Water Department received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Florence has multiple water providers: Boone County Water and Florence Water Department. This page provides water quality information for Florence Water Department.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Florence has multiple water providers: Boone County Water and Florence Water Department. This page provides water quality information for Florence Water Department.

Contact Florence Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
8100 Ewing Boulevard
Florence, Kentucky 41042

859-647-5416
eric.hall@florence-ky.gov

Emergency (24 hours - broken water main or pipeline, etc.)
859-647-5416

Pay Your Florence Water Department Bill

Already have an account?

If you already have an account, you just need to login to the Florence Water Department site. Florence Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Florence Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Florence Water Service

Starting Your Service

When you move to a new home in Florence, you'll most likely already have running water, but you'll still need to set up water service with the Florence Water Department. Luckily, Florence has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Florence, you'll need to stop your water service with the Florence Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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