Kentucky American Water supplies water for approximately 500,000 residents of the state of Kentucky. Founded in 1886, Kentucky American Water collects nearly all of its water from the Kentucky River, supplementing that supply with water from the Jacobsen Reservoir. Kentucky American is part of a larger company called American Water Works that supplies water to 15 million people in 47 states and Ontario, Canada.
Richmond Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Kentucky-American Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Richmond main water system here:
Contact Kentucky-American Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
800-678-6301 (Mon–Fri, 7:00 AM–7:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Kentucky-American Water Bill
Already have an account?
If you already have an account, you just need to login to the Kentucky-American Water site. Kentucky-American Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Kentucky-American Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Richmond Water Service
Starting Your Service
When you move to a new home in Richmond, you'll most likely already have running water, but you'll still need to set up water service with the Kentucky-American Water. Luckily, Richmond has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Richmond, you'll need to stop your water service with the Kentucky-American Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.