Syracuse has multiple water providers: OCWA (Onondaga County Water Authority) and Syracuse Water Department. This page provides information about Syracuse Water Department.

The Syracuse Water Department (SWD) provides water for about 192,000 residents living in the Syracuse area. Established in 1847, the primary water supply for the Syracuse Water Department is a surface water source, the Skaneateles Lake, one of the Finger Lakes located approximately 20 miles southwest of the city. In addition to Skaneateles Lake water, the City occasionally supplements its supply with Lake Ontario water supplied by the Metropolitan Water Board (MWB), an Onondaga County agency, when the need arises.

Syracuse City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Syracuse City Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Good

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Syracuse Water Department? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Syracuse Water Department received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Syracuse has multiple water providers: OCWA (Onondaga County Water Authority) and Syracuse Water Department. This page provides water quality information for Syracuse Water Department.

Good

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

As you can see, Syracuse Water Department received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Syracuse has multiple water providers: OCWA (Onondaga County Water Authority) and Syracuse Water Department. This page provides water quality information for Syracuse Water Department.

Contact Syracuse City Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
City Of Syracuse 101 North Beech Street
Syracuse, New York 13210

315-448-8340
WaterOperations@syrgov.net

Emergency (24 hours - broken water main or pipeline, etc.)
315-448-8360

Pay Your Syracuse Water Department Bill

Already have an account?

If you already have an account, you just need to login to the Syracuse Water Department site. Syracuse Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Syracuse Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Syracuse Water Service

Starting Your Service

When you move to a new home in Syracuse City, you'll most likely already have running water, but you'll still need to set up water service with the Syracuse Water Department. Luckily, Syracuse has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Syracuse City, you'll need to stop your water service with the Syracuse Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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