Richmond has multiple water providers: City Of Richmond Water, Madison County Utilities, and Kirksville Water, view all. This page provides information about Madison County Utilities.

The Madison County Utilities District provides water for about 25,500 residents living in the Richmond and Berea City area, Kentucky. Established in 1964, the Madison County Water Department purchases water from Richmond Utilities. The source of water for Richmond Utilities is surface water withdrawn from the Kentucky River.

Richmond City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Madison County Utilities District to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Madison County Utilities? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Madison County Utilities received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Richmond has multiple water providers: City Of Richmond Water, Madison County Utilities, and Kirksville Water, view all. This page provides water quality information for Madison County Utilities.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Richmond has multiple water providers: City Of Richmond Water, Madison County Utilities, and Kirksville Water, view all. This page provides water quality information for Madison County Utilities.

Contact Madison County Utilities District Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
297 Michelle Dr
Richmond, Kentucky 40475

859-624-1735
info@madisoncountyutilities.com

Emergency (24 hours - broken water main or pipeline, etc.)
859-624-1735

Pay Your Madison County Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Madison County Utilities site. Madison County Utilities accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Madison County Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Richmond Water Service

Starting Your Service

When you move to a new home in Richmond City, you'll most likely already have running water, but you'll still need to set up water service with the Madison County Utilities. Luckily, Richmond has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Richmond City, you'll need to stop your water service with the Madison County Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

Latest Updates