The Alabaster Water Board provides water for about 39,684 residents living in the Alabaster area. Established in 1955, the Alabaster Water Board collects water from three groundwater wells producing from the Longview Newalla Aquifer and Purchased surface water from Shelby County South Water Treatment Plant – Coosa River, Talladega – Shelby Water Treatment Plant – Coosa River, and from Bessemer Water Service – Warrior River via Bessemer GUSC.
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Alabaster Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Alabaster Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Lead Report (2020)

A-

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Alabaster Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Alabaster Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Lead Report (2020)

A-

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Alabaster Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Alabaster Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Contact Alabaster Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
213 1st Street North
Alabaster, Alabama 35007

205-663-6155
contactus@alabasterwater.com

Emergency (24 hours - broken water main or pipeline, etc.)
205-326-9090

Pay Your Alabaster Water Bill

Already have an account?

If you already have an account, you just need to login to the Alabaster Water site. Alabaster Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Alabaster Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Alabaster Water Service

Starting Your Service

When you move to a new home in Alabaster, you'll most likely already have running water, but you'll still need to set up water service with the Alabaster Water. Luckily, Alabaster has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Alabaster, you'll need to stop your water service with the Alabaster Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.