Florence Water-Wastewater Department

The City of Florence Water, under the City Department of Utilities Gas & Water, provides water for about 66,900 residents living in the area of Florence, Alabama. Established in 1818, the City of Florence Water currently obtains its supply from a combination of sources: surface water from Tennessee River and Cypress Creek; and groundwater pumped from two wells in Killen and Center Star areas of Lauderdale County.
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Florence Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Florence Water-Wastewater Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Florence Water-Wastewater Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
P.O. Box 877
Florence, 35631

256-760-6512 (Mon–Fri, 8:00 AM–5:00 PM)
mdoyle@florenceal.org

Emergency (24 hours - broken water main or pipeline, etc.)
256-760-6490

Pay Your City Of Florence Water Bill

Already have an account?

If you already have an account, you just need to login to the City Of Florence Water site. City Of Florence Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City Of Florence Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Florence Water Service

Starting Your Service

When you move to a new home in Florence, you'll most likely already have running water, but you'll still need to set up water service with the City Of Florence Water. Luckily, Florence has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Florence, you'll need to stop your water service with the City Of Florence Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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