Elba has multiple water providers: Coffee County Water Authority and City Of Elba Utilities. This page provides information about City Of Elba Utilities.

The City of Elba provides water services to about 5,361 residents living in the Elba area of Coffee County, Alabama. The City of Elba Utilities collects water from four wells pumping up to 2,143 GPM groundwater from the Clayton Aquifer, and it has a connection with Coffee County for backup supply. The water is disinfected with chlorine to prevent microbial contamination. The Water Department operates storage tanks of 1.5 million gallons and a distribution system of approximately 30 miles of PVC line and 65 miles of cast iron pipe. 

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Elba Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires City Of Elba Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the City Of Elba Utilities website.

Contact City Of Elba Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Elba Water Works
200 Buford Street
Elba, Alabama 36323


Emergency (24 hours - broken water main or pipeline, etc.)

Pay Your City Of Elba Utilities Bill

Already have an account?

If you already have an account, you just need to login to the City Of Elba Utilities site. City Of Elba Utilities accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Elba Water Service

Starting Your Service

When you move to a new home in Elba, you'll most likely already have running water, but you'll still need to set up water service with the City Of Elba Utilities. Luckily, Elba has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Elba, you'll need to stop your water service with the City Of Elba Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.