Florence has multiple water providers: City Of Florence Water, West Lauderdale Water Authority, and Greenhill Water, view all. This page provides information about Greenhill Water.

The Greenhill Water & Fire Protection Authority provides water services to about 8,214 residents of Florence and Greenhill in Lauderdale County. The Water Department purchases half of its water from Florence Water & Sewer Department and supplements it with water from two groundwater wells pumping from the Tuscumbia/Fort Payne Aquifer. The Florence water is a blend of treated surface water and groundwater from the Tennessee River, Cypress Creek, and two wells in the Killen and Center Star areas. To improve its quality, the water is chemically treated with chlorine, caustic soda, aqua gold, fluoride, lime, potassium permanganate, and alum.

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Florence Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Greenhill Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Greenhill Water website.

Contact Greenhill Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
35496 County Road 8
Florence, Alabama 35634


Emergency (24 hours - broken water main or pipeline, etc.)

Pay Your Greenhill Water Bill

Already have an account?

If you already have an account, you just need to login to the Greenhill Water site. Greenhill Water accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Florence Water Service

Starting Your Service

When you move to a new home in Florence, you'll most likely already have running water, but you'll still need to set up water service with the Greenhill Water. Luckily, Florence has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Florence, you'll need to stop your water service with the Greenhill Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.