The Douglas Water Authority, a public community water system under the Local Government, provides water for about 16,632 living in Douglas, a town in Marshall County, Alabama. Established in 1978, the Douglas Water Authority System obtains its groundwater supply from limestone aquifers in the Tennessee River Valley.

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Douglas Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Douglas Water Authority to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Douglas Water Authority website.

Contact Douglas Water Authority Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
550 Bethlehem Road
P.O. Box 46
Douglas, Alabama 35964


Emergency (24 hours - broken water main or pipeline, etc.)

Pay Your Douglas Water Bill

Already have an account?

If you already have an account, you just need to login to the Douglas Water site. Douglas Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Douglas Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Douglas Water Service

Starting Your Service

When you move to a new home in Douglas, you'll most likely already have running water, but you'll still need to set up water service with the Douglas Water. Luckily, Douglas has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Douglas, you'll need to stop your water service with the Douglas Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.