The Helena Utility Board, a public community water system under the City Utilities Department, provides water for about 20,700 residents living in Helena, a city in Jefferson and Shelby counties in the state of Alabama. Established in 1877, the Helena Utility Board System currently obtains its supply from a blend of sources: groundwater supply from three groundwater wells pumped from the carbonate aquifer in the Cambrian-Ordovician Aquifer and purchased surface water from Bessemer Water Service from Warrior River.
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Helena Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Helena Utility Board to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Helena Utility Board website.

Contact Helena Utility Board Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
P.O. Box 427
Helena, Alabama 35080


Emergency (24 hours - broken water main or pipeline, etc.)

Pay Your Helena Water Bill

Already have an account?

If you already have an account, you just need to login to the Helena Water site. Helena Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Helena Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Helena Water Service

Starting Your Service

When you move to a new home in Helena, you'll most likely already have running water, but you'll still need to set up water service with the Helena Water. Luckily, Helena has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Helena, you'll need to stop your water service with the Helena Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.