City of New Hope Water, a public community water system under the local government, provides water to about 6,024 residents living in New Hope, Madison County, Alabama. Founded in 1832, the City of New Hope Water System currently purchases its supply from Huntsville Utilities and obtains water from two sources. First, a surface water source is drawn from the Tennessee River, which is then treated and processed at the South Parkway, Southwest, and Southeast Treatment Plants. Second source: groundwater sources, primarily wells, such as the Lincoln and Dallas Well Treatment Plant and Williams Well, that drill into the Limestone Aquifers underneath the area. Furthermore, emergency supplies are also purchased from the Owens Cross Roads Water Authority, groundwater sources, primarily two wells that drill into the aquifer underneath the area, and an emergency supply from Huntsville Utilities.

New Hope Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires New Hope Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the New Hope Water website.

Contact New Hope Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
None
Po Box 419
New Hope, Alabama 35760

phone
None

Emergency (24 hours - broken water main or pipeline, etc.)
256-723-2616

Pay Your New Hope Water Bill

Already have an account?

If you already have an account, you just need to login to the New Hope Water site. New Hope Water accepts credit cards, debit, and direct deposit. Click here to login.

How to Start New Hope Water Service

Starting Your Service

When you move to a new home in New Hope, you'll most likely already have running water, but you'll still need to set up water service with the New Hope Water. Luckily, New Hope has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in New Hope, you'll need to stop your water service with the New Hope Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

Latest Updates