The Satsuma Water & Sewer Board supplies water to about 7,248 residents living in the Satsuma area of Mobile County, Alabama. Founded in 1979, the Satsuma Water & Sewer Board operates three wells ranging from 140 to 150 feet deep and located at 159 Plateau Avenue East and 152 Woodland Avenue, two groundwater treatment plants, two storage tanks with a combined capacity of 950,000 gallons, and 50 miles of water mains. The water supplied by the Satsuma Water Department comes from its three groundwater wells that pump from the Alluvial Sand Aquifer and is treated at the Water Treatment Plants. Treatment processes include filtration, aeration, pH adjustment with lime, corrosion control with zinc orthophosphate, and disinfection with chlorine.

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Satsuma Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Satsuma Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Satsuma Water website.

Contact Satsuma Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
P.O. Box 559
Satsuma, Alabama 36572


Emergency (24 hours - broken water main or pipeline, etc.)

Pay Your Satsuma Water Bill

Already have an account?

If you already have an account, you just need to login to the Satsuma Water site. Satsuma Water accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Satsuma Water Service

Starting Your Service

When you move to a new home in Satsuma, you'll most likely already have running water, but you'll still need to set up water service with the Satsuma Water. Luckily, Satsuma has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Satsuma, you'll need to stop your water service with the Satsuma Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.