Jackson has multiple water providers: Jackson Water Works and Old Line Water. This page provides information about Jackson Water Works.

The Jackson Water Works & Sewer Board supplies water to about 11,715 residents living in the Jackson area of Clarke County, Alabama. Founded in 1947 by the Legislative Act, the Jackson Water Works & Sewer Board obtains water from rivers, lakes, streams, ponds, reservoirs, springs, and wells and distributes it through its water main that covers about 125 miles.

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Jackson Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Jackson Water Works to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Jackson Water Works website.

Contact Jackson Water Works Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
2751 Commerce Street
Jackson, Alabama 36545


Emergency (24 hours - broken water main or pipeline, etc.)

Pay Your Jackson Water Works Bill

Already have an account?

If you already have an account, you just need to login to the Jackson Water Works site. Jackson Water Works accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Jackson Water Service

Starting Your Service

When you move to a new home in Jackson, you'll most likely already have running water, but you'll still need to set up water service with the Jackson Water Works. Luckily, Jackson has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Jackson, you'll need to stop your water service with the Jackson Water Works, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.