Madison Water Works & Sewer

The Madison Utilities, under Water & Wastewater Board of the City of Madison, provides water for about 39,051 residents living in the area of Madison, Alabama. Established in 1808, the Madison Water Works & Sewer currently obtains its supply from a combination of sources: surface water from the Terris Tatum Tennessee River Intake Facility that serves as the primary raw water source and groundwater from Drake Well, which pumps from the Tuscumbia/Fort Payne Aquifer when the demand arises.
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Madison Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Madison Water Works & Sewer to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Madison Water Works & Sewer Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
101 Ray Sanderson Drive
Madison, 35758

256-772-0253 (Mon–Fri, 8:00 AM–4:30 PM)
custserv@madisonutilities.org

Emergency (24 hours - broken water main or pipeline, etc.)
256-508-8916

Pay Your Madison Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Madison Utilities site. Madison Utilities accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Madison Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Madison City Water Service

Starting Your Service

When you move to a new home in Madison, you'll most likely already have running water, but you'll still need to set up water service with the Madison Utilities. Luckily, Madison City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Madison, you'll need to stop your water service with the Madison Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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