Madison has multiple water providers: Limestone Water and Madison Utilities. This page provides information about Madison Utilities.

The Madison Utilities, under Water & Wastewater Board of the City of Madison, provides water for about 39,051 residents living in the area of Madison, Alabama. Established in 1808, the Madison Water Works & Sewer currently obtains its supply from a combination of sources: surface water from the Terris Tatum Tennessee River Intake Facility that serves as the primary raw water source and groundwater from Drake Well, which pumps from the Tuscumbia/Fort Payne Aquifer when the demand arises.

Madison Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Madison Water Works & Sewer to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Madison Utilities? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Madison Utilities received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Madison has multiple water providers: Limestone Water and Madison Utilities. This page provides water quality information for Madison Utilities.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Madison has multiple water providers: Limestone Water and Madison Utilities. This page provides water quality information for Madison Utilities.

Contact Madison Water Works & Sewer Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
101 Ray Sanderson Drive
Madison, Alabama 35758

256-772-0253
custserv@madisonutilities.org

Emergency (24 hours - broken water main or pipeline, etc.)
256-508-8916

Pay Your Madison Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Madison Utilities site. Madison Utilities accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Madison Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Madison Water Service

Starting Your Service

When you move to a new home in Madison, you'll most likely already have running water, but you'll still need to set up water service with the Madison Utilities. Luckily, Madison has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Madison, you'll need to stop your water service with the Madison Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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