Troy Utilities Department

The City of Troy Water, under the City Utilities Department, provides water for about 19,665 residents living in the Troy area, Alabama. Established in 1838, the City of Troy collects its supply from a groundwater source, six groundwater wells producing from the Ripley and Tuscaloosa aquifers.
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Troy Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Troy Utilities Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Troy Utilities Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
301 Charles W. Meeks Ave.
Troy, 36081

334-566-0177 (Mon–Fri, 8:00 AM–5:00 PM)
utilitybilling@troyal.gov

Emergency (24 hours - broken water main or pipeline, etc.)
334-566-0177

Pay Your Troy Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Troy Utilities site. Troy Utilities accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Troy Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Troy City Water Service

Starting Your Service

When you move to a new home in Troy, you'll most likely already have running water, but you'll still need to set up water service with the Troy Utilities. Luckily, Troy City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Troy, you'll need to stop your water service with the Troy Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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